Frequently Asked Questions

General questions

How do I log in to my account? 

You can log in to your Halliday Wine Companion account by clicking on 'Login' in the top right hand corner of the website. 

If you are a current/previous member and it is your first time logging into the new website, you will be required to reset your password as a security measure.

To reset your password, click on 'Login' and then 'Don't remember you password?'. Enter the email address associated with your account and a password reset email will be sent to this email address. 

When you receive the email, confirm your password change by clicking on 'click here'. You can then set your new password and access the website. 

If you still cannot log in, it may be a browser issue. Try clearing the cache on your browser and attempting the log in again. 


How do I clear my browser's cache? 

You can find details on how to clear your cache here


How do I search the website?

To navigate the website, please view 'how to search' here.


What do the wine ratings mean?

For full information about wine ratings, how they are applied and what they mean please click here.


Why can't I see the tasting notes and ratings on the website?

Only members have unlimited access to all of James Halliday's tasting notes, as well as wine and winery ratings. You can view the membership options here.

 

How much is an individual membership to the Halliday Wine Companion website?

Please refer to our Become A Member page for a selection of individual memberships available for purchase online. 


I have a promotional code entitling me to a discount or free product. How do I use it?

After choosing your membership option and entering your email and password, click on 'Apply coupon'. Enter your code in this box click the arrow to attach the code to your purchase. A message will appear in green text below the box confirming the code is valid. You can then click 'proceed to checkout' and complete payment.


Why is my promotional code saying 'Invalid Coupon Code'?

Promotional codes are case-sensitive, have expiry dates and may be specific to certain membership options. Please check these if your code is said to be invalid. 

If you have any queries, please contact info@winecompanion.com.au


I forgot to enter my promotional code at the checkout, can I still get the discount?

No. Unfortunately we are unable to apply a discount or promotion once the payment has been processed.


When is the James Halliday Wine Companion guide published? 

The Australian Wine Companion book is published in August each year. Tasting notes and other information contained in the book are also uploaded to the website at the same time.


How often is the Halliday Wine Companion magazine published?

Halliday Wine Companion Magazine is bi-monthly – we publish six issues per year.


I don’t live in Australia, can I still buy a membership with a Halliday Wine Companion magazine and guide?

The Wine Companion book and/or magazine are only available to Australian Residents. This includes promotional book/magazine offers.

If you have a friend or family member living in Australia who is willing to forward it to your international address, please contact us at info@winecompanion.com.au and we can organise delivery to their Australian mailing address.

Alternatively, you can purchase a monthly membership as this option does not include the magazine or guide. You can view membership options here. 


Can my business advertise on the website?

Yes – please email Jacinta Halsall with any advertising enquiries.



Individual Members

How do I log in to my account? 

You can log in to your Halliday Wine Companion account by clicking on 'Login' in the top right hand corner of the website. 


I forgot my password. What should I do?

To reset your password, click on 'Login' and then 'Don't remember you password?'. Enter the email address associated with your account and a password reset email will be sent to this email address. 

When you receive the email, confirm your password change by clicking on 'click here'. You can then set your new password and access the website. 

If you require further assistance, please contact info@winecompanion.com.au


I am already a member but my password is not being recognised. What should I do? 

If you were a member of Halliday Wine Companion on the previous version of the website, you will need to set a new password the first time you attempt to log in to the new version of the website. This is a security measure and will only need to be done the first time you log in. 

To reset your password, click on 'Login' and then 'Don't remember you password?'. Enter the email address associated with your account and a password reset email will be sent to this email address. 

When you receive the email, confirm your password change by clicking on 'click here'. You can then set your new password and access the website. 

If you require further assistance, please contact info@winecompanion.com.au


I was previously a member and I’m trying to sign up again, but it says my username or email already exists. What should I do?

This usually occurs when you have let your account expire. Please log in with your previous username and password, and it will prompt you to renew.


How long will it take for my first issue of the Halliday Wine Companion magazine to arrive?

Halliday Wine Companion Magazine is published bimonthly and it may take up to two months to receive your first issue. This can vary, depending on when you sign up. 


How long will it take for my James Halliday Wine Companion book to arrive?

You can expect to receive your Wine Companion book within 7-10 working days.

It will arrive via TOLL couriers, who will leave a call card if you're not home to sign for the package.

If you purchased the Vintage Pack pre-July 15th, your guide will be delivered on the day of release (Aug 2nd). Any Vintage Pack memberships bought after this date will not be guaranteed delivery of the guide on it's release date. 


How do I access the digital version of the Halliday Wine Companion magazine? 

To view instructions on how to read the digital version of the magazine, click here


I am moving house. How do I ensure my magazine subscription is sent to the right address?

All magazine subscriptions are managed by Magshop. Please call them on 136 116 or email them at magshop@magshop.com.au

Please note that changing your address on your Halliday Wine Companion membership profile will not update your address with Magshop.


Can my business advertise on the website?

Yes – please email Jacinta Halsall with any advertising enquiries.



Winery Members

How do I log in to my account? 

You can log in to your Halliday Wine Companion account by clicking on 'Login' in the top right hand corner of the website. 


I forgot my password. What should I do?

To reset your password, click on 'Login' and then 'Don't remember you password?'. Enter the email address associated with your account and a password reset email will be sent to this email address. 

When you receive the email, confirm your password change by clicking on 'click here'. You can then set your new password and access the website. 

If you require further assistance, please contact info@winecompanion.com.au

I am already a member but my password is not being recognised. What should I do? 

If you were a member of Halliday Wine Companion on the previous version of the website, you will need to set a new password the first time you attempt to log in to the new version of the website. This is a security measure and will only need to be done the first time you log in. 

To reset your password, click on 'Login' and then 'Don't remember you password?'. Enter the email address associated with your account and a password reset email will be sent to this email address. 

When you receive the email, confirm your password change by clicking on 'click here'. You can then set your new password and access the website. 

If you require further assistance, please contact info@winecompanion.com.au


I was previously a member and I’m trying to sign up again, but it says my username or email already exists. What should I do?

This usually occurs when you have let your account expire. Please log in with your previous username and password, and it will prompt you to renew.


How long will it take for my first issue of the Halliday Wine Companion magazine to arrive?

Halliday Wine Companion Magazine is published bimonthly and it may take up to two months to receive your first issue. This can vary, depending on when you sign up. 


How do I access the digital version of the Halliday Wine Companion magazine? 

To view instructions on how to read the digital version of the magazine, click here


I wish to change where my magazine gets delivered to. How do I do this?

All magazine subscriptions are managed by Magshop. Please call them on 136 116 or email them at magshop@magshop.com.au

Please note that changing your address on your Halliday Wine Companion membership profile will not update your address with Magshop.


How can I send my wines to James to be tasted and reviewed?

Please contact info@winecompanion.com.au for details.


How can I request that my winery event be included in the events listing for www.winecompanion.com.au?

Please refer to the Contact Us page for guidelines on submitting media releases and events. Suitability is at the discretion of the Wine Companion team.


Can my winery advertise on the website?

Yes – please email Jacinta Halsall with any advertising enquiries.