Terms and Conditions

WineCompanion.com.au offers users enhanced access to the websites' content via paid membership. Membership to the website is open to anyone provided they agree to the terms & conditions of the website. Payment for membership is only available via online sign-up using our secure transaction process.

As a part of our membership packages, the website also accepts orders for printed copies of James Halliday titles published by Hardie Grant Books, and orders for subscriptions to the bi-monthly Wine Companion Magazine. Subscriptions to the Wine Companion magazine are managed by Magshop, and by signing up for a magazine subscription via WineCompanion.com.au you agree to be contacted by Magshop regarding expiry and renewal of your magazine subscription. Any renewal you agree to directly via Magshop (as opposed to via WineCompanion.com.au) will not include membership to WineCompanion.com.au.

Credit card security

Hardie Grant, owners and administrators of the WineCompanion.com.au website, always protects your online payments with the Secure Sockets Layering (SSL) 128-bit encryption, the accepted standard of the Internet community. We also use SSL to encrypt all of your personal information that is submitted with your payment or registration and is transmitted over the Internet. The technology is designed to protect your information by rendering it useless, should it ever be intercepted in transit. 

WineCompanion.com.au accepts online credit card payments which are processed in Australian dollars immediately through the Westpac Bank online payment gateway. However you do not have to bank with Westpac to make a payment with your credit card. The WineCompanion.com.au website does not store credit card information on their website server. As such, you must re-enter credit card information with each payment.

All purchases on WineCompanion.com.au will appear on your credit card statement as Hardie Grant Publishing.

Refund policy

Members acknowledge that WineCompanion.com.au does not offer full or partial refund with respect to the membership payments. Each member further acknowledges that once the membership period commences, membership cannot be suspended for any reason whatsoever until the last day of the membership period or until the membership is terminated either at your request or by virtue of non-payment.

Membership to WineCompanion.com.au is delivered electronically and not restricted to Australian residents only, please note however that the membership fee quoted throughout the website in Australian dollars.

Delivery policy

WineCompanion.com.au is published electronically. The publication is available online and part of the content is accessible by members using their personal username and password to login to the membership page on the website.

Upon purchase of membership to WineCompanion.com.au users will receive immediate correspondence to the email address provided, detailing website access information. They will have immediate access to the websites' enhanced content.

Orders placed for books purchased through the websites' bookshop are dispatched within one week. Delivery is via courier and will be delivered to the address supplied with the order information. The courier requires signature upon arrival. If no one is available to sign, a calling card will be left in order for the customer to arrange a more suitable delivery time.

Magazines are delivered by Magshop on a bi-monthly basis. A one year subscription constitutes six issues. Due to the bi-monthly cycle, delivery of the first issue may take up to two months.

Promotional offers such as complimentary bottles of wine will be delivered by the winery of the specified wine via Australia Post.

Member communication

Members may from time to time be sent email updates, reminders and information. We will email members regarding status of their membership, relevant offers and material. All communication, with the exception of expiry/renewal reminders and the welcome email, includes the option to unsubscribe at any time. We value the relationship we have with our members and do not spam.

From time to time you may receive communications from third party partners. These emails are sent by WineCompanion.com.au on behalf of third party partners, and no personal information is exchanged between WineCompanion.com.au and the third party partner. We believe the information contained in emails from our third party partners to be relevant and of interest to our members, and never consent to any third party content which we believe to be spam.

Privacy policy

View our privacy policy here

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